Course Description

In this course, you will be presented with a series of video tutorials to help you gain the skills and knowledge required to effectively communicate in the workplace - including gathering, conveying and receiving information and completing routine written correspondence.

This course will particularly benefit those who currently perform, or wish to perform, a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.


This course in non-accredited but is aligned to the teaching/learning requirements of the national unit of competency BSBCMM201 Communicate in the workplace. To gain this accreditation you will need to complete the required assessments through your RTO.


Sarah Cordiner (BA Hons Ed & PGCE Ed)

www.sarahcordiner.com / Entrepreneur to EDUpreneur Facebook Group

Course curriculum

  • 1

    Welcome to the Course

    • Welcome to The Course!

    • Meet Your Trainer
  • 2

    Gather, Convey and Receive Information

    • Use method/s and/or equipment to communicate appropriate ideas and information to the audience

    • Collect information to achieve work responsibilities from appropriate sources

    • Seek input from internal and external sources to develop and refine new ideas and approaches

    • Respond to instructions or enquiries promptly and in accordance with organisational requirements
  • 3

    Use Effective Listening and Speaking Skills in Verbal Communication

    • Clear Communication

    • First Impressions: Verbal and Non-Verbal Awareness

    • Barriers to Communication

    • The Top 10 Barriers to Commnication

    • Gathering Information

    • The Benefits of Mastering Body Language

    • Being a Better Listener

    • The Benefits of Mastering Body Language

    • Reflective and Active Listening Skills

    • Understanding Body Language Skills

    • Questioning Techniques
  • 4

    Complete Workplace Documentation and Correspondence

    • Present written information and ideas

    • Draft and present correspondence within designated time lines

    • Ensure presentation of written information meets organisational standards of style, format and accuracy

    • Complete workplace forms and documentation

  • 5

    Communicate in a Way That Responds Positively to Individual Differences

    • Value all individuals and treat them with respect, courtesy and sensitivity

    • Understanding Equality and Diversity

    • Take into consideration cultural differences in all verbal and non-verbal communication

    • Make efforts to use basic strategies to overcome language barriers

    • Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols
  • 6

    Use communication to develop and maintain positive relationships, mutual trust and confidence

    • Build Rapport: The Relationship Management Model

    • Build Rapport: The Formation of Trust

    • Build Rapport: What Do They See

    • Perception

    • Understanding How Groups Form - Know Your Workplace

    • Resolving Conflict

People who bought this course also bought these....