Communicate in the Workplace

Communicate in the Workplace

Gain the ​skills and knowledge required to effectively communicate in the workplace | taught by Sarah Cordiner (BA Hons Ed & PGCE Ed)

Course description

In this course, you will be presented with a series of video tutorials to help you gain the skills and knowledge required to effectively communicate in the workplace - including gathering, conveying and receiving information and completing routine written correspondence.

This course will particularly benefit those who currently perform, or wish to perform, a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.

This course in non-accredited but is aligned to the teaching/learning requirements of the national unit of competency BSBCMM201 Communicate in the workplace. To gain this accreditation you will need to complete the required assessments through your RTO.

Sarah Cordiner (BA Hons Ed & PGCE Ed)
Sarah Cordiner (BA Hons Ed & PGCE Ed)

Sarah Cordiner:

Course Curriculum

Welcome to the Course
Welcome to The Course!
Meet Your Trainer
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Gather, Convey and Receive Information
Use method/s and/or equipment to communicate appropriate ideas and information to the audience
Collect information to achieve work responsibilities from appropriate sources
Seek input from internal and external sources to develop and refine new ideas and approaches
Respond to instructions or enquiries promptly and in accordance with organisational requirements
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Use Effective Listening and Speaking Skills in Verbal Communication
Clear Communication FREE PREVIEW
First Impressions: Verbal and Non-Verbal Awareness FREE PREVIEW
Barriers to Communication FREE PREVIEW
The Top 10 Barriers to Commnication FREE PREVIEW
Gathering Information FREE PREVIEW
The Benefits of Mastering Body Language
Being a Better Listener FREE PREVIEW
The Benefits of Mastering Body Language
Reflective and Active Listening Skills FREE PREVIEW
Understanding Body Language Skills FREE PREVIEW
Questioning Techniques FREE PREVIEW
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Complete Workplace Documentation and Correspondence
Present written information and ideas
Draft and present correspondence within designated time lines
Ensure presentation of written information meets organisational standards of style, format and accuracy
Complete workplace forms and documentation
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Communicate in a Way That Responds Positively to Individual Differences
Value all individuals and treat them with respect, courtesy and sensitivity
Understanding Equality and Diversity
Take into consideration cultural differences in all verbal and non-verbal communication
Make efforts to use basic strategies to overcome language barriers
Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols
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Use communication to develop and maintain positive relationships, mutual trust and confidence
Build Rapport: The Relationship Management Model FREE PREVIEW
Build Rapport: The Formation of Trust FREE PREVIEW
Build Rapport: What Do They See FREE PREVIEW
Understanding How Groups Form - Know Your Workplace FREE PREVIEW
Resolving Conflict FREE PREVIEW
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